Support
Matricula Support
Need help with Matricula? We're here to help.
Contact us about technical issues, account access, feedback, feature requests, or questions about using Matricula on Web, iOS, or Android.
Contact Support
Email the Matricula support inbox. We read every message and respond as quickly as we can.
When reporting a problem, please include:
- Device or platform (iPhone, iPad, Android, Web, etc.)
- OS version
- Matricula app version, if known
- A short description of the problem
- Steps that reproduce the problem
- Screenshots when useful
Do not send passwords, authentication codes, payment card information, or other secrets.
Account deletion
You can delete your Matricula account from Settings → Delete Account on Web, iOS, and Android. The product first shows the impact for each Family you administer.
Depending on your role, deletion may remove only your login, ask you to transfer Family administration first, or—after explicit confirmation—delete both your account and the Family when you are the last administrator with no eligible successor. Details are in the Privacy Policy.
Privacy and legal
For how we handle personal data and the terms that govern Matricula, see:
Contact information
Matricula support and product contact:
This is the same public contact address used for privacy requests and product feedback.